How to make a complaint

If you are unhappy with your insurance company

• Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for contact details of Grievance Redressal Officers, GRO, of all insurance companies
• Give your complaint in writing along with the necessary support documents
• Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

• If that does not happen or if you are unhappy with their solution you can:
• Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
• Call Toll Free Number 155255 (or) 1800 4254 732 or
• Send an e-mail to complaints@irda.gov.in
• Make use of the Integrated Grievance Management System:
• Register and monitor your complaint at www.igms.irda.gov.in
• Send a letter or fax to IRDA with your complaint:
• Click here to download Complaint Registration Form
• Fill and send by post or courier to:
  Consumer Affairs Department
  Insurance Regulatory and Development Authority
  3-5-817/818, United India Towers, 9th Floor
  Hyderguda, Basheerbagh
  Hyderabad – 500 029
• Or Fax to
  040-66789768